Frequently Asked Questions

To earn your cash back, simply log into your account, click one of our merchant's links or a "Shop Now" button. You will be taken directly to the merchant's website. Immediately after that, make a purchase on their website as you normally would do if you went directly there. That's it! We will track your steps along the way, and credit your cash back when we receive it from the merchant. You can check the status of the transaction, see your cleared and pending earnings, and recent activity on your Earnings page.

No! Only coupon/promotional codes found on Hoopla may be used on our merchant's sites at checkout, as these are provided to us by the merchant. Use of other coupon/promotional codes NOT found on Hoopla WILL NOT guarantee cash back on your transaction. Merchant's do not credit us for the use of them, therefore, we can not credit you.

Yes! At times, companies may not have any coupons/promotions available. In this case, just click the "Shop Now" button and make your purchase. You still earn the shown cash back!

You can change your password in your Account Information page at any time. Just type your current password and your new password in the text fields provided, and click the "Change Password" button.

You can reset your password by filling out the Reset Password form.

You can change any account information, such as your email address and payment information, in your Account Information page. Just change the information, and click the "Save Changes Button" button at the bottom of the form.

Yes. The reason for this is, each time you complete a transaction and leave the merchant's site or close your browser, your tracking information is lost. This just allows us to track each purchase. This only applies for SEPARATE orders. For multiple items within the same purchase, you will receive cash back on the total purchase.

You may close your account at any time risk free by clicking the cancel your account link on your Account Information page. Simply fill out the form and submit it to us, and your account will be closed. If there is a balance owed to you in your account, you may choose to have this direct deposited into your PayPal account, or have a check mailed to you to the mailing address you have on file with us. The payment will be sent the next time we issue payments at the end of a quarter.