Frequently Asked Questions

We pay qualifying members every three months throughout the calendar year. Payments are currently processed and paid out by the end of the month in January, April, July, and October to all qualifying members.

Transactions may not be posted to your Earnings page for a few reasons.

1. Has it been more than 7-10 days since the purchase? In most cases, you will see your cash back posted within 10 days of your purchase. Some purchases may take longer to post depending on the merchant. For instance, travel arrangements get credited when the stay is complete, not when booked. When the merchant credits us for the transaction, we credit you.

2. Did you use a coupon or promotional code found elsewhere on the web when you completed the transaction at the merchants checkout? As stated in our Terms of Use and above, only coupon and promotional codes found on Hoopla may be used on our merchants sites at checkout.

3. Was www.hoopladoopla.com the FINAL click you made before making the purchase on the merchants website? Hoopla must be the FINAL click you make before the purchase. If you visit the merchant directly by typing their web address in your browser, or click to them from another site, we DO NOT have the transaction recorded and cannot credit you cash back.

4. If you booked travel arrangements, did you complete the action? If you book a hotel, rented a car, etc., the cash back is not rewarded to you on the reservation only. You must complete the action to be credited. After that, the merchant pays us the commission. It is at this time that we post the cash back to your account.

When a transaction clears, it will be posted to your Earnings page.

Our cash back earnings vary with each merchant we feature on our site. The amount you earn earn is based on the net purchase amount, which excludes shipping and taxes.

Large purchases are subject to credit card fraud. Our merchants notify us of suspicious activity. If you made a large purchase and qualify for a large commission, we may contact you via email to verify the purchase. This is simply to keep us in good standing with our merchants.

There are several reasons that this can occur. The most common is that the cash back rates of the merchants we feature on Hoopla are subject to change based on the merchant's terms. Also, we may feature temporary cash back rate promotions for a limited time, which may increase cashback rates for a period of time, followed by a decrease to the standard cash back rate for a specific merchant or group of merchants.

Yes, there is a small minimum cashback balance in order to qualify for a payment. Currently, this minimum is $5.00 for electronic payments (PayPal and Venmo) and for paper checks. Don’t worry! If your approved cashback is below this minimum in any period, it will carry over to the following period for payment to you.

No. Not at all. Any fees involved in processing payments to you are paid for by Hoopla.

For mailed checks, there is no limit. For PayPal, there is a $10,000 per month single-payment maximum allowed. If the amount we owe you exceeds $10,000 for one pay period, we will break the deposit into multiple payments.

There could be a few reasons why you did not receive your payment.

1. Did your earnings meet the minimum balance requirements?

2. Is your PayPal email address or check mailing address correct in your Account Information page? Your Account Information page contains your current payment method we use to pay you. Always make sure the PayPal or Check mailing address is correct. Due to the high volume of payments we issue, we are not able to resend payments due to incorrect PayPal or mailing addresses.

If the answers to both of the above questions are "Yes", then contact us.

Transactions posted to your earnings page means your cashback was credited to us by the merchant, and we then credited it to you.Due to considerations such as r returned purchases, canceled orders, and merchant restrictions, each has implemented a waiting period to make your transaction official. During this window of time , the merchants can withdraw transactions back from us if one of the instances mentioned above occurs. After 90 days, the cashback on the transaction posted to your account is officially yours! Trust us, we want to pay you as fast as we can!